ENCOREPRO 500 USB Series Call Centre Headsets

The EncorePro 500 Series smarter headsets let your employees take calls from home or office, regardless of how they connect to a PC. They're the first call center digital headsets to connect you to everything Teams has to offer, even while you're on a call. Hybrid working has never been easier.
With USB-A and USB-C on the same cable, the EncorePro 500 Series gives you the flexibility to work on older equipment with USB-A, and newer equipment with USB-C including desk phones and tablets. It also gives you the flexibility to choose the best USB port on a computer if both are available.
  • Work hassle-free across new and legacy equipment with QD models and USB models with USB-A and USB-C connectors right on the cable

  • Answer soft-phone calls from any PC, no matter what kind of USB port you have

  • Bring up Microsoft Teams instantly thanks to the first full native Teams experience accessed right from the adapter (EP515/525-M model)

  • Bring in an internal expert for better customer service, or join internal meetings, with instant Teams connectivity (EP515/525-M model)

  • Access missed call, voicemail, and calendar notifications any time via Teams (EP515/525-M model)

  • Get incredible call quality on any Poly headset via intelligent headset recognition that adjusts audio performance to the specific headset

  • Make every call easier with clear, built-in hold and call answer buttons including a unique single button for joint audio and video hold (USB models)

  • Get more from your headset with remote firmware updates and cloud based monitoring (USB models)

  • Save hearing across the organization with acoustic protection that manages safe volume

  • Take your headset anywhere without worrying about breaks, thanks to greatly enhanced cable durability


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SKU 218277-01
Brand Poly

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